Get all the answers about Airhex products

    Airline logos FAQ

    Airline database FAQ

    GEO coding directory FAQ

    General FAQ

  • What services does AirHex offer?

    Airhex provides logos, airline coding database and airport data with automatic updates. In order to promptly track all these changes, Airhex has special programmatic methods, processes and a team of content professionals constantly working on this sole task.

  • What types of businesses benefit from using Airhex products?

    Online travel agencies, airline ticket comparison sites, airport websites and business travel companies are among the organizations that can greatly benefit from the detailed and up-to-date airline information provided.

  • What benefits does using the Airhex airline database offer to my travel product?

    Providing users with accurate, up-to-date airline information enhances user experience, facilitates seamless check-ins, and informs on baggage policies directly from your platform and supports the integration of electronic tickets and booking confirmations. Additionally, incorporating autocomplete features for faster data entry, a user-friendly booking form, and a comprehensive search results page further streamlines the booking process, making it more efficient and user-centric. Airhex can save months of your team’s time on collecting all necessary airline-related data and keeping it up to date. With Airhex you can focus on the development work rather than wasting time on creating something that already exists.

  • Does AirHex offer real-time data updates?

    Yes, AirHex prides itself on providing up-to-date information, ensuring users have access to the latest airline data and assets.

  • Why can’t I just find this information on the internet?

    Airline data around the world changes every day. One airline can change its IATA/ICAO codes, another goes through a rebranding, a third one changes its website address and phone numbers, and at the same time, new airlines appear and need to be added to the database.It is challenging to keep track of all these changes manually. And if your data becomes outdated, your users will no longer see relevant information. This might cause negative reactions and feedback about using your product and reduce the conversion rate. Airhex verifies and updates all the information in the databases every day, which makes it possible to be sure that your product always provides users with up-to-date information.

  • Is that legal just to copy logos or other content from other travel websites/apps?

    No, it’s not legal as copying logos or other content from your competitors or any other websites without permission can lead to legal issues, including copyright infringement. Copyright laws protect original works of authorship and their copies, including logos, from being used without authorization.

  • How can I get access to the Airhex data?

    You can obtain a demo set and a test API key or request a pricing quote for full access. Get Started with Airhex

  • How can I request extra airline data?

    For specific data requests or custom solutions, it's recommended to contact AirHex directly through the website's contact options.

  • How is Airhex's pricing structured?

    Airhex's pricing is customized for each client, considering factors such as the specific products or services needed (e.g., airline logos, airline database, GEO coding directory), the integration method (API, data file download, or both), the type of business (e.g., online travel agency, tour operator), and the country where the company is registered. This individualized approach ensures that pricing aligns with the technical requirements, business type,location of each company and complies with copyright laws.

  • Is there support available when using Airhex products?

    Airhex provides technical support services to answer requests about the Licensed content and the API by email during its normal business hours of Monday to Friday, 10:00 am to 5.00 pm AEST with a commitment to reply within 48 hours except in those cases where inquiries are placed during a weekend or Australian public holiday.